Because digital products are delivered electronically and cannot be physically returned, purchases of downloadable products are generally final once the product has been delivered or downloaded.
If you experience a technical problem with a file, receive the wrong product, or receive a corrupted or unusable file, contact us and we will work to correct the issue.
Return and refund eligibility for physical products may vary depending on the product and fulfillment provider. Items that are defective, damaged, misprinted, or incorrectly fulfilled may be eligible for replacement or refund.
Because some products are made or printed specifically when ordered, returns for incorrect size selection, buyer’s remorse, or change of mind may not be accepted.
If there is a problem with your order, contact us as soon as possible and include your order number and a description of the issue. Photos may be required for damaged or defective physical products.
When a refund is approved, it will be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Questions about refunds, returns, or order problems can be sent to the support email listed on our Contact page.
